Comments on: Has Dell Just Given Up? http://www.landoweb.com/2009/12/16/has-dell-just-given-up/ The ramblings of an almost madman Fri, 14 May 2010 15:52:00 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Steven http://www.landoweb.com/2009/12/16/has-dell-just-given-up/comment-page-1/#comment-11026 Steven Fri, 14 May 2010 15:52:00 +0000 http://www.landoweb.com/?p=426#comment-11026 Dude I feel your pain, I had the exact same experience with Dell. I ordered a new latitude (through a special portal setup for large corporate clients of Dell) at the end of October. After months of similar issues they eventually canceled my original order and make a new order which had my latitude at the door a week later in February. Regarding call centers, how is this for a quandry..... Lloyds Offshore Banking (no pun intended) doesn't have an offshore call center, a human answers the call (with a real british accent) and deals with everything. It feels like you are phoning up your local bank manager to ask a favour. Fan-bloody-tas-tic. Now how about bringing that service onshore! Dude I feel your pain, I had the exact same experience with Dell. I ordered a new latitude (through a special portal setup for large corporate clients of Dell) at the end of October. After months of similar issues they eventually canceled my original order and make a new order which had my latitude at the door a week later in February.

Regarding call centers, how is this for a quandry….. Lloyds Offshore Banking (no pun intended) doesn’t have an offshore call center, a human answers the call (with a real british accent) and deals with everything. It feels like you are phoning up your local bank manager to ask a favour. Fan-bloody-tas-tic. Now how about bringing that service onshore!

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