Dell Really Are Shite
Update: Dell have finally agreed to refund us our money for the actual price we paid and not some lower price or credit note. I wont hold my breath until we actually have the money in our account. They must have finally realised that by not giving us our money back they were going to lose a whole lot more in the future because my company spends a lot on Dell equipment.
Anyone that knows me or reads this website will know that I have had problems with Dell. I cant stand them to be honest and the support that I have received is and was bloody awful. The basic story is that I have a £2,000 Dell XPS M1730 laptop that has gone wrong about 5 times now (two major ones where the motherboard and graphics card have been replaced). The last repair that was completed was shoddy workmanship and the screen has not been fixed correctly so it now wobbles on its hinges and now the wireless card is all messed up.
Basically I have lost confidence in the machine completely and have demanded a refund but they don’t want to give me one. The amount of times that they have put the phone down on me (or got cut off) is mind boggling and the number of times that they were meant to call me back but never did has been very annoying, especially when it means I have to go through the same shit every time I start with someone new. They were even cheeky enough b******s to ask me to pay to extend my warranty in case any more problems occur – If I could have, I would have put my arm down the phone and strangled the git.
My company in Germany has now managed to get our business contact to actually offer a semi refund. This is from the guy who originally said that he could not do anything for us and we would have to go through the customer service. The thing is though that they are not refunding the money for the actual laptop that I have. They are offering a different cheaper laptop. I mean how the hell can they get away with this, it just does not make any sense at all. Dell have gone from the company that I always recommended to people to the company I will tell everyone to stay away from. This is a lot of computers as well because I regularly get asked for my opinion on which computer someone should buy and they listen to what I say. How many other people in a similar position have they done this to? This has just cost Dell a lot of customers. Its a sad sad shame that Dell is no longer the company they were but I look forward to the new company that can fill the space.
The reason I mention all this again is because I read the consumerist.com and they have loads of complaints/articles about Dell and one in particular stood out to be a very similar experience to my own. What really annoyed me was when I got my phone bill this month and £20 worth of calls were for my time on Dell’s support line. That’s how long I have been on the phone to them and it still hasn’t got me anywhere – the computer is still in my drawer doing absolutely nothing.
I now own a very very expensive paper weight. Just remember to thing before you buy from them or any other company that treats its customers like dog poop.