lando.blog » UK2 http://www.landoweb.com The ramblings of an almost madman Mon, 28 Jun 2010 09:42:08 +0000 en hourly 1 http://wordpress.org/?v=3.0 UK2 Are Useless http://www.landoweb.com/2008/08/28/uk2-are-useless/ http://www.landoweb.com/2008/08/28/uk2-are-useless/#comments Thu, 28 Aug 2008 11:04:42 +0000 Landon http://www.landoweb.com/?p=165 You may have noticed that my site had been down for quite a few hours this morning. This was due to UK2 updating my hosting package but then completely fecking it up by deleting all my files and removing the DB.

After deciding that I did not want to pay 50p/minute on their support line for something that they had caused in the first place, I sent them a mail (not very nice one at that) and then it took them about 4-5 hours to get a backup copy of my files. I still had to reset all my settings and then create a new DB etc by importing the old data but at least it is back up again. The one thing that has annoyed me the most is that no one from UK2 has actually apologised for doing this to my account. Now that it is working again it seems slower than it ever has. I have to say, with all the other problems that I have had, UK2 is absolutely crap. I would never ever recommend them for anything. I had my other domains pointing to a folder in my account (part of my shared hosting) and for some reason they decided to change the DNS of these domains to point to some random domain parking sites. They seemed especially interested in my cheapestgamesonline.com domain which completely pissed me off. I have started transitioning my domain management to another host and will continue to do so until I have everything off of UK2.

Anyway, I have now signed up with a proper host (mediatemple) and will be trying them out for a while. You should soon notice a period of transition, but I will provide more details when I finally do it. Hopefully you should also notice a significant speed improvement. Well it should’nt be that hard not to get a speed improvement with how slow UK2 is now. I expected more from UK2 and they have completely let me down.

This was basically the communication through the support system. Notice how they never say sorry!

Me: Posted On: 28 Aug 2008 10:29 AM

I received my bill this morning for my host account. Along with that email was another informing me that I have now cPanel on my account.

ALL MY FILES AND DB HAVE BEEN DELETED AND ARE NO LONGER AVAILABLE!!!
MY SITE IS NOW NOT ACCESSIBLE BECAUSE OF THIS!
I NEVER ASKED FOR CPANEL AND ESPECIALLY WOULD NOT IF IT DELETES SETUP!!

I am not very happy at all. What kind of host deletes their clients files and completely messes up the configuration. I expect to get my files and website back ASAP.

Please contact me as soon as possible. You are able to contact me at the following number (If you think I am paying 50p/minute considering you fecked up my system in the first place think again): 020 —- —-.

Sincerely,

Landon Wainwright.

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Them: Posted On: 28 Aug 2008 11:00 AM

Hi

The ticket is now being sent to our 2nd level support team.
They will assist you soon.
Please wait.
Regards,

—
Alexander M.
Technical Support
UK-2 Ltd

Account Login Page: http://www.uk2.net/index.shtml

Domain Control Panel: http://www.uk2.net/domains.shtml

Knowledgebase & Frequently Asked Questions:

http://support.uk2.net/index.php?_m=knowledgebase&_a=view

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Them: Posted On: 28 Aug 2008 01:26 PM

Your files are restored, database .sql dump is in “dbbackup” folder in root of your space.
Please create brand-new MySQL database, username and password via your Cpanel:

http://landoweb.com/cpanel/

user: landoweb
pass: ipodmini

Once it’s done, we’ll restore your SQL-dump data.
Regards,

—
Alexander M.
Technical Support
UK-2 Ltd

Account Login Page: http://www.uk2.net/index.shtml

Domain Control Panel: http://www.uk2.net/domains.shtml

Knowledgebase & Frequently Asked Questions:

http://support.uk2.net/index.php?_m=knowledgebase&_a=view

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Me: Posted On: 28 Aug 2008 02:46 PM

I have now done the backup myself so the site is running again.

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Them: Posted On: 28 Aug 2008 03:47 PM

Hi,

So may this ticket be closed or you need more help?
Please let me know.
Thank you.
Regards,

—
Andrey R
Technical Support
UK-2 Ltd

Account Login Page: http://www.uk2.net/index.shtml

Domain Control Panel: http://www.uk2.net/domains.shtml

Knowledgebase & Frequently Asked Questions:

http://support.uk2.net/index.php?_m=knowledgebase&_a=view

——————————————–

Me: Posted On: 28 Aug 2008 03:54 PM

This ticket can now be closed.

——————————————–

Them: Posted On: 28 Aug 2008 04:11 PM

Hi,

Thank you for using our service.

If you have any issues please contact us.
Regards,

—
Andrey R
Technical Support
UK-2 Ltd

Account Login Page: http://www.uk2.net/index.shtml

Domain Control Panel: http://www.uk2.net/domains.shtml

Knowledgebase & Frequently Asked Questions:

http://support.uk2.net/index.php?_m=knowledgebase&_a=view

  ”Thank you for using our service”. – Yeah and thanks for the apology.

]]> http://www.landoweb.com/2008/08/28/uk2-are-useless/feed/ 0 Thanks UK2 for Going Down Again http://www.landoweb.com/2008/01/10/thanks-uk2-for-going-down-again/ http://www.landoweb.com/2008/01/10/thanks-uk2-for-going-down-again/#comments Thu, 10 Jan 2008 16:43:06 +0000 Landon http://www.landoweb.com/?p=54 Well I’m sorry for the downtime recently. It appears that UK2 somehow managed to turn off the database and then magically get it back up again, then saying that it was never down in the first place :s Can you believe those guys. Still, it is now “magically” back up again so thats all that really matters. I used to think that UK2 were alright, but it now appears that it is full of non technical people who to be honest, cant even spell. I mean check out the email below which is what I received back from them. They cant even seem to answer John back about how he can park his domain on his space. So far it has been moved through 3 different levels of support, moved from low priority (which John put it in at) to critical by them and it still hasn’t been sorted. Its all going to pot it seems.

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Dear Customer,

Please clarify your problem, is your domain name landoweb.com? If it is, so this one work fine [sic], I doesn’t receive [sic] any error messages. Thank you for using our service. If you have any questions and/or problems, please contact us.
Warm Regards,

—
Nikolai
1st Line Customer Care
UK-2 Ltd

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